Consultations, Therapy, Coaching, and Counseling
We don’t want you to miss your sessions. That’s why we have set up an online program for any clients who wish to use it. We are conducting all sessions by video-conference or phone.
All you need is a private space at home, along with a good Internet connection, and a computer or phone with video capability. If you have a webcam, even better! If not, you can order one on via Amazon. We use Zoom technology to conduct video telehealth and you can download the free software at https://zoom.us/download
We can also arrange phone sessions if that feels easier for you. We have also prepared a Teletherapy Info Sheet on our website with more information. By the way, there is a small amount of additional paperwork (Consent to Telehealth) and we can send that to you if you’d like to get that done now.
We hope you will be safe and well during the remaining viral season. We understand that there is quite a bit of anxiety around this topic and we encourage you to discuss this with your practitioner.
May 15, 2020
We are waiting until around June 1 to make a data-based and informed decision about possibly setting a date to re-open for later this summer.
Community life has been through a lot over the past several weeks, and we are all looking forward to being together again. While much in our society is changing, one thing has remained the same: our commitment to you and your safety. Hygiene has always been a priority for our practice, and you may have seen this during your visits to our office. But this situation calls for higher standards, and we want to share with you the infection control procedures we will follow when we re-open.
Our offices have always followed infection control recommendations made by the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). As these are updated, we will closely monitor so that we are up to date on any new rulings or guidance.
You may notice some changes when it is time for your next office appointment. These changes were made to help protect you and our practitioners. For example:
The check-in sheet will be offered online and will include a few Covid screening questions for in-office visits.
If in doubt, sit it out. We will encourage you to continue to use Zoom whenever you feel like you may have been exposed or are not feeling well. Even if you need to let us know at the last minute that you want to use Zoom, that will be fine. Just text your practitioner and we will set up a meeting.
Hand sanitizer: We have always had hand sanitizer available in the lobby, and we will now ask you to use when you enter the office. You will also find some in other places around the office for you to use as needed.
Masks: we request that you wear some form of facial covering while in the office.
UV lights have been added to our common areas. These will be used during non-client hours since prolonged exposure to UV light is not safe for human skin.
The waiting room will no longer offer magazines, books and other difficult to clean items. In addition, candy and mints have temporarily been removed until we can find a safer way to offer them.
Lobby access will be limited to two unrelated individuals at a time. Please look in the door prior to entering and wait outside or in our rear lobby. If you prefer to wait in your car or in the atrium, that is fine, too.
Drink service (coffee, tea, sodas) will be temporarily discontinued until we can find a better alternative for safely serving. We are working on this and hope to have a solution prior to this fall.
Appointments will be managed to allow for social distancing between clients. We will do our best to allow greater time between clients to reduce lobby time for you.
Please come alone to your appointments, whenever possible, or with the least number of people. Do not bring children to wait for you in the office. If childcare is an issue, please use our Zoom option.
Although you may see infrared thermometers being used in some places, we will not be using them here since we know that individuals can be asymptomatic for 2-3 weeks and still be contagious. However, if you do have a temperature or believe you may, please ask to use Zoom or postpone your appointment.
To recap, on or about the first of June, we hope we will have enough information to set a re-open date for later this summer. We will only re-open the offices if we feel that it is reasonable and prudent to offer in-person appointments. Even then, you will continue to have an option of Zoom or in-person so that the you can do whatever seems best for your safety and health.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we are taking to keep you and every client safe in our practice. We are also open to your suggestions!
Thank you for choosing Rock Springs. We value your trust and look forward to welcoming you back along with our colleagues and business neighbors.